The Problem When the SVSETUP.exe file was downloaded, the file extension (the last three letters after the filename are the "extension" was removed from the file.  In other words, without the file extension, the computer doesn't know what to do w/ the file.  Therefore, it asks you "Which program would you like to use to open this file..." The Fix When encountering the issue described above, you'll need to add the file extension to the file.   For Example,  you have a file called "homework" and it's a Microsoft Word document.  The computer "sees" the file in this way,   "homework.doc"     The  ".doc" segment of the filename is called the "File Extension."   This extension tells the computer what type of file it is, and therefore, which program to open the file.  Without this file extension, the computer doesn't know what to do and will ask you for instructions... In this case, the SVSETUP.EXE file lost its extension ".EXE" when it was downloaded.  It was nothing you did or didn't do, but just happened.  The EXE file extension tells the computer that file is an EXEcutable file meaning a program.